Shipping policy
Indelible House Delivery Policy
This policy describes the terms governing delivery of goods acquired from Indelible House Pty Ltd ABN: 49604709168 (referred to as “Indelible Shop”, “we” or “us”) with respect to goods and or services (Goods) purchased through its website - indelibleshop.com
This document is not the full terms and conditions of supply as it deals only with the delivery aspect of the purchase. Please review the Terms and Conditions of supply on our website before proceeding (Terms and Conditions).
If you proceed to purchase goods or services from us, you are deemed to have read and accepted the Terms and Conditions of supply.
Indelible is a business that provides products, authentication and provenance services that includes the signing, stamping, provision of QR Code or affixing a unique mark on Goods with a unique identifiable and traceable solution which authenticates the origin and genuineness of these Goods (Indelible Services).
Indelible sells Goods of other suppliers after providing these suppliers with the Indelible Services.
1. Delivery of Goods
1.1 It is important that when creating an account with us, information you provide is accurate as we will rely on that information for any transaction with you. It is important that you select the delivery option to you as this will serve as your first preference.
1.2 When you acquire Goods from our website, you will be requested to complete delivery details. Delivery chares are charged separately to the price of the Goods. We will endeavour to list delivery charges that are common (“Delivery Charge”).
1.3 Delivery Charge may vary depending on the Goods that you acquire and the method of delivery you selected. For example, if you acquired an art work which benefits by the Indelible Services and you requested secured, courier person to person delivery, the Delivery Charge for this will differ from a sport memorabilia that benefits from the Indelible Services which can be sent by overnight express post or simple courier service.
1.4 If you reside in remote location or locations that the carriers we use do not service regularly or at all or overseas, the Delivery Chage will need to be personalised which means, we will seek a quote from a carrier that does service these geographical locations and will quote you a Delivery Charge. If, within the timescale specified, you do not agree to accept the specific Delivery Charge, we may not be able to sell and deliver the Goods to you.
1.5 If you decline or fail to accept the Delivery Charge, we may cancel the order and refund you any monies paid to us provided your payment was cleared.
1.6 You may arrange your own delivery from our supplier and we will cooperate with your preference. If you arrange your own delivery, we will not be responsible or liable for any damage to the Goods caused after the Goods were collected from our supplier or for any issue (delay, failure, fault of any kind) relating to the delivery service.
1.7 If we need to refund you the purchase price of the Goods, we will only process the refund after your payment has been cleared by our financial institution and it is not subject to chargeback or dispute.
1.8 All Delivery Charges for delivery in Australian are quoted in Australian dollars and are liable to charge Goods and Services Tax as prescribed by law.
1.9 Unless the delivery was arranged by you, risk to the Goods passes to you on the date and time of delivery of the Goods to the delivery address provided in your order. Title to the Goods passes to you on clearing of the payment for the Goods. If you arrange delivery, risk to the Goods passes to you when the Goods are collected from our supplier and title passes to you on clearing of the payment of the Goods.
1.10 If you acquire Goods that can be delivered to a mail box or centralised collection box, we will deliver the Goods as instructed but we do not take responsibility or liability to the Goods once the Goods have been delivered to the mail box or collection box.
1.11 If the delivery requires a signature or a person to receive the Goods and delivery had failed because the designated person was not available or there was no one at home to sign and or receive the Goods, we will return the Goods to our or our supplier’s warehouse and delivery will only take place after you paid the Delivery Charge the second time. We will only deliver the second time without Delivery Charge if the delivery failure was our or our selected carrier’s fault.
1.12 We do not accept delivery with an “authority to leave”. Goods that benefit from the Indelible Service are valuable Goods and should not be left unattended.
1.13 If you wish to cancel a scheduled delivery, you must provide at least 24 hours’ notice by using the contact method you have been given. You should confirm that we received your cancellation notice to avoid disagreement on that matter.
1.14 You must ensure that any pets are placed in a secure location before delivery commences and at all times during the delivery process. Delivery is door to door and our delivery service will not enter the premises, disassemble the packaging or instal any appliance.
1.15 At the end of the delivery process you will be required to sign a proof of delivery which will confirm that the Goods have been delivered. We ask that you inspect the Goods either on delivery or immediately after delivery to ensure that the conditions of the Goods is as you purchase them.
1.16 We require that you inform us as soon as possible after becoming aware of any defect in the Goods in order to enable us to deal with the defect and determine the appropriate action. We may elect to remedy a defect that can be remedied at your premises by sending a technician/specialist to attend to the defect or elect that collect the Goods and deliver the Goods to our warehouse for remedial action. Refer to our warranty policy and provisions that deal with defects in the goods.
End of Policy
Last updated 23/01/2026